Privacy Policy

Last updated: September 2026.

MOOVE ("we", "us") respects your privacy. This policy explains what data we collect through the MOOVE app and the moove.rs website, why, how long we keep it, and what rights you have regarding your data, in accordance with Serbia's Personal Data Protection Act and, where applicable, the General Data Protection Regulation (GDPR).

1. What data we collect

• Trainer data (account owner): name, email address, password (hashed, never stored in readable form), studio name and code.
• Trainer's client data: name, date of birth, phone number, weight and other body measurements, goals, questionnaire answers, training and nutrition plans, messages, progress photos, payment history. This data is entered by the trainer or by the client themselves, as part of using the app.
• Technical data: basic service-usage data (e.g. login times) needed for the app's operation and security.

The moove.rs website, in its current version, does not use tracking cookies or third-party analytics.

2. Why we process your data

The legal basis for processing is performance of a contract (providing the service you accessed by registering or using the app) and our legitimate interest in the app functioning correctly and securely. We use the data solely to:

• enable the trainer to manage their clients, plans, and billing;
• enable the client to track their training, nutrition, and progress;
• send reminders and notifications within the app;
• maintain and improve the security and stability of the service.

We do not sell or rent your data to third parties. We do not use your data for advertising.

3. Who has access to the data

A client's data is visible to their trainer (within the same studio) and to the client themselves. Data is stored with our trusted infrastructure providers (database and hosting services in the European Union), who are contractually obligated to process the data solely on our instructions and to adequately protect it. We do not share data with anyone else, except where explicitly required by law.

4. How long we keep the data

We keep data while the account is active. If the trainer or client requests account deletion, the data is permanently deleted within a reasonable period, except for data we are legally required to keep longer (e.g. financial records).

5. Your rights

At any time you have the right to:

• request access to the data we hold about you;
• request correction of inaccurate data;
• request deletion of your data ("right to be forgotten");
• withdraw consent to processing, where processing is based on consent.

For any request regarding your data, write to us at info@moove.rs.

6. Security

Passwords are stored exclusively in hashed form. Communication with the app runs over an encrypted (HTTPS) connection. We regularly monitor and improve our security measures.

7. Changes to this policy

If we change this policy, the new version will be published on this page with an updated date.

8. Contact

For any questions about privacy and data protection: info@moove.rs.